Terms of Service

1. Service provider and acceptance

The Omat Viinit service is provided by Mercantem Oy, Business ID 1906794-2. Postal address: 02400 Kirkkonummi, Finland. Questions about these terms can be sent to info@omatviinit.fi. By creating an account, using the design service, or placing an order, you agree to these terms. If you act for a company, you confirm that you have authority to bind that company.

2. Eligibility and business use

The alcohol-ordering features are intended for businesses and their authorised adult representatives. You must provide accurate information and hold every licence or authorisation required for your purchase and intended use. We may refuse or restrict access where eligibility cannot be verified.

3. Accounts

• Keep your login details secure and notify us promptly if you suspect unauthorised access.
• Provide accurate, current information and keep it up to date.
• You are responsible for activity carried out through your account unless caused by our breach of duty.
• One person or business must not create accounts to evade restrictions, licence checks, or enforcement measures.

4. Licence verification

We may compare the Business ID and alcohol licence information you provide with an official or authorised licence register. A successful technical check does not transfer legal responsibility to us: you remain responsible for ensuring that the licence is valid, covers the order, and is used lawfully. We may repeat checks, request supporting information, suspend access, or cancel an affected order if verification fails or circumstances change.

5. Design service and previews

The editor and 3D previews help you create and visualise a label. Screen colours, scale, materials, print finish, bottle appearance, and placement may differ from the manufactured result. Review all text, images, dimensions, spelling, and legally required label content before submitting an order. A preview is not a guarantee of regulatory or print compliance unless we expressly confirm otherwise in writing.

6. Your content

You retain ownership of content you upload or create. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, adapt for technical production, preview, and otherwise use that content only as needed to provide, secure, support, and fulfil the service and your orders.

You confirm that you have all rights and permissions needed for the content and that it does not infringe intellectual property, privacy, publicity, or other rights; contain unlawful, misleading, discriminatory, threatening, or harmful material; or violate labelling, alcohol, marketing, or other applicable rules. We may reject or remove content that reasonably appears to breach these terms or the law.

7. Orders, pricing, and contract formation

Product details, quantities, prices, taxes, delivery charges, production information, and estimated schedules shown at checkout or in an order-specific offer form part of your order. Check them before paying. An automated acknowledgement confirms receipt but does not necessarily mean acceptance. A binding order is formed when we expressly accept it or begin fulfilment, unless the checkout states otherwise.

We may correct obvious pricing or availability errors before acceptance and will give you the option to accept the correction or cancel. Customised products may require additional production approval.

8. Payment

Payments are processed by Stripe under its own terms and privacy notice. You authorise the stated charge when you submit payment. You are responsible for valid payment details and any taxes or charges identified before purchase. We may pause production or delivery if payment is not completed, reversed, or reasonably suspected to be fraudulent.

9. Changes, cancellations, and refunds

Because labels and related products may be customised, changes or cancellations may become impossible once production begins. Any order-specific cancellation, return, defect, or refund rights shown at checkout or required by mandatory law continue to apply. Contact us promptly if an order is incorrect, damaged, delayed, or defective, and keep relevant evidence. Nothing in these terms limits rights that cannot lawfully be excluded.

10. Acceptable use

• Do not access the service unlawfully, interfere with its operation, bypass access or licence controls, probe security without written permission, introduce malicious code, scrape at unreasonable scale, or use another person's account.
• Do not use the service to produce unlawful goods or content, misrepresent origin or approval, infringe third-party rights, or facilitate unlawful alcohol sale, supply, advertising, or consumption.

11. Our intellectual property

The service, software, interface, templates, product imagery, documentation, trademarks, and other materials supplied by us or our licensors are protected by intellectual property laws. Except for the limited right to use the service under these terms, no rights are transferred to you. You may not copy, resell, reverse engineer, or create competing services from protected parts except where mandatory law permits it.

12. Availability and liability

We aim to keep the service available and accurate but may maintain, change, suspend, or discontinue features. To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, data, or business opportunity. Our aggregate liability arising from the service is limited to the amount you paid for the affected order or service during the preceding 12 months. These limits do not apply to fraud, wilful misconduct, death or personal injury caused by negligence, or liability that cannot be limited by law.

13. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access where reasonably necessary to protect the service or others, respond to a legal requirement, address non-payment, or investigate a material breach. Where practical, we will provide notice and an opportunity to remedy. Terms that by nature should survive termination, including payment, intellectual property, liability, and dispute provisions, remain in effect.

14. Changes to these terms

We may update these terms for legal, security, operational, or service changes. The updated terms apply from the date shown above. If a material change affects an existing paid service, we will provide reasonable notice where practical. Changes do not retroactively alter an accepted order unless agreed or required by law.

15. Governing law and disputes

These terms are governed by Finnish law, excluding its conflict-of-law rules. The parties should first try to resolve disputes in good faith. Disputes between businesses are subject to the competent courts of Finland, unless mandatory law requires another forum. If you qualify as a consumer, your mandatory consumer rights and available dispute-resolution forums are not restricted.